Plant Hire Controller

£18000 - £20000 per annum
15 Jul 2017
19 Jul 2017
The role of the Plant Hire Controller is to support the Plant Manager in the day to day running of a busy Plant Hire Department. Previous experience as a Plant Hire Controller and a high level of Customer-focused service is essential. The successful applicant will need to be confident with IT, have an eye for detail and have excellent communication skills. The primary focus of the Plant Hire Controller is to ensure the effective utilisation of the Operated and Non-Operated Plant Fleet. RESPONSIBILITIES Being the first point of contact for hires, dealing with telephone and email enquiries; Providing accurate product information when requested; Going the 'extra mile' to ensure that all hire enquiries develop into confirmed orders; Deal with customers hire enquiries, negotiating best hire terms and taking off hire notifications; Co-ordinate the transport fleet to arrange for the delivery and collection of plant and related equipment and products; Maintain strict control of 'On/Off hire' using InspHire plant system; Correctly completing hire agreements and dealing effectively with all related paperwork; Upon return, damaged/missing items to be notified to customers by telephone, email and letter. Agree damage charges with customers and process associated paperwork for invoicing; Discuss invoice disputes with customers and negotiate settlement in consultation with the plant manager; Ensure effective communication between workshop and hire desk so plant items, that are required for customers, are serviced, checked and repaired prior to leaving the depot; Maintain regular customer contact to check if they have any new requirements; Communicate with other depots with reference to plant availability, plant transfers, and customers future hire requirements; Assist in the day to day running of the plant hire office; Deal with stock management/stock levels; Liaising with re-hire suppliers to maintain good prices; Keep up to date records; Ensure all purchase orders are checked, passed for authorisation and filed correctly. KNOWLEDGE SKILLS & EXPERIENCE Would ideally have worked within the plant hire industry for a sustained period performing a similar role; Previous experience in the hiring of all construction related machinery to sites/customers; Excellent I.T. skills; Friendly, positive attitude; Have a strong customer service ethic; Excellent punctuality and reliability; Must be aware of own Health & Safety obligations - a recognised H&S qualification would be an advantage. PERSON Ambitious and committed to personal development; Able to work independently; Able to work as part of a team; Strong communications skills and ability to interact with people at all levels; Strong written skills in order to manage own administration work; Undertake work in an orderly manner; Flexible on working hours as some unsociable hours will be required. This job was originally posted as

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