Advice Supervisor - Modernisation

Recruiter
Citizens Advice Walsall
Location
West Midlands
Salary
Competitive
Posted
13 Jul 2017
Expires
02 Aug 2017
Sector
Childcare
Contract Type
Permanent
Advice Supervisor - Modernisation
Salary SCP 26-28 (pro rata) GBP23,398-GBP24,964 plus 6% work pension contribution
Hours per week: 18
Type of contract: Permanent

Citizens Advice Walsall is looking for a talented individual with a strong understanding of customer needs to help us modernise and improve access to our services, as well as supervise and support our team of advisors. You will be jointly responsible, with other supervisors and managers, for delivering an effective and efficient generalist advice service in accordance with the Citizens Advice Membership Scheme.

Applicants will need in-depth subject based knowledge and experience of providing advice in a Citizens Advice setting. The role will focus on developing the provision of non-face-to-face advice and information through phone, email and other digital channels.

Citizens Advice Walsall is a member of the national Citizens Advice service. We value diversity, champion equality and challenge discrimination - we're here for everyone.

Closing date for applications: 24/07/2017

Interview date: 31/07/2017

For more information and to apply, please click on the Application Details button.

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