IT Support Technician

Dau Draexlmaier Automotive Uk Limited
Competitive basic salary & company pension scheme
15 Jul 2017
20 Jul 2017
Overview of role: Draexlmaier is a 1st Tier supplier to some of the world's leading car manufacturers and require round the clock IT support to ensure an uninterrupted flow of products to our customers. Based out of our plant in Tamworth, we now require an IT Support Technician to join the team and provide on site IT support to both office and shop floor personnel. This role is very involved and will require a 'hands on' approach; to ensure 24 hour support, the team works across 3 shifts on a rotational basis. Key responsibilities: - Supportthe IT on site operations (e.g. Integrate new hardware components In the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.) - Advise and instruct colleaguesto solve complex inquiries in the area of office and shop floor. - Act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers. - Service office or shop floor related System by uslng remote access or by provldlng on-site support (e,g, solve incidents on laptops, office and productlon PCs, maintaln and exchange infrastructure components) - Create and provide solutions for complex problems for the solutions database, accordlng to predetermined guidelines. - Assist in the development and maintenance ofthe hardware and software asset management. Skills and experience required: - Previous experience in similar role - Excellent l,T. knowledge In Cllent-Server-Technologles, Networking (LAN /WAN) and a valid Microsoft Certlflcatlon - Ability to quickly understand complex matters - Understanding of logistics systems (JIT/JIS environment) - Strong communication skills - Ability to work under pressure