Client Services Officer

Recruiter
Citizens Advice
Location
Birmingham
Salary
Competitive
Posted
15 Jul 2017
Expires
12 Aug 2017
Contract Type
Contract
The Citizens Advice service helps people resolve their legal, money and other problems by providing information and advice, and by influencing policymakers. At national Citizens Advice we work in close partnership with bureaux to ensure an effective and high quality service for all.

Client Services Officer
GBP15,393 per annum
21.45 hours
Fixed term contract until 31 March 2018
Birmingham
Job ref: 17\106

Citizens Advice strives to ensure that as many people as possible can benefit from high quality advice services. We place client protection and care at the heart of our service, and as such we are currently looking for a passionate and enthusiastic Client Services Officer to put our client-focused philosophy into practice.

Your remit will include ensuring that all complainants are responded to in a timely, efficient manner, ensuring that the relevant complaints procedure is diligently followed at all times. Moreover, you will be responsible for implementing the processes and systems for providing criminal records screening for Citizens Advice service paid staff and volunteers in England and Wales.

This post will require you to make decisions relating to the appropriate response to complainants by email, phone, letter and/or social media, therefore you will demonstrate the capacity to use judgment under pressure, and you'll also possess excellent written and verbal communication skills. Previous experience in a customer service focused environment is essential.

Citizens Advice values diversity, promotes equality and challenges discrimination. We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian and Minority Ethnic people, as they are currently underrepresented in our workforce.

Closing date: 27 July 2017
Interview date: 08 August 2017

To apply, please click on the Apply on Website button.