Night Manager - 4* Hotel - Birmingham NEC
Are you an experienced Hotel Night Manager looking to further develop your skills and experience?
My client's 4* property with just shy of 200 rooms is in close proximity to Birmingham NEC and is therefore accessible by public transport and major road networks.
The successful Night Manager will serve as the property Manager on Duty for this Worldwide 4* hotel overseeing all property operations during the overnight shift. Ensuring that the highest levels of hospitality and service are provided during the shift. Representing Management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks as detailed below.
A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Oversee the entire Front Office operation to maintain high standards
- The Night Manager and their team will complete Night Audit duties
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Manage, record and promptly resolve issues or emergencies that arise
- Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
- Act in accordance with all security and emergency procedures and manage the instigation of these, as required
- Compile adequate handover to Early Duty Manager
- Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Conduct annual and mid-year Appraisals with Team Members
- Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas
- Oversee and assist in the provision of 24 hour room service.
- Assist other departments, as necessary
If you are looking for your next Night Manager opportunity and this sounds appealing please APPLY today...