Process and Continuous Improvement Manager
Process and Continuous Improvement Manager/ Lean/ Process required for an established Client based in Tamworth. They offer an excellent working environment in a contemporary and modern office. The successful candidates will be required to perform a variety of tasks in the identification, definition and development of solutions to business processes. This role is responsible for ensuring the effective co-ordination, management and implementation of Business change activity. To endure that developed process approaches and methodology's are aligns with strategic priorities and business capabilities. The role also works as part of the programme management team, this includes directing senior business leads in approach and timeframes. KEY ACCOUNTABILITIES: - Act as the Lead to establish and implement process approaches and methodologies - Develop and embed an approach to continuous improvement - Oversee total operating impact of change, ensuring the function is prepared and ready for each transition - Ensuring all change is aligned with business Strategy and goals - Work collaboratively with stakeholders and team members to achieve shared goal and vision - Continually drive a programme of continuous improvement, identifying issues and providing solutions and recommendations - Define and deliver process architecture approaches, including BPMN and SIPOC models - Define all end-to end strategic, core and support processes identifying all interactions and hand-offs - Capture relationships between roles, capabilities and organisational design and map metrics to provide ongoing governance and ensure these are reflected in other documentation - Work with IS teams to identify and implement system improvements which support identified process efficiencies KEY EXPERIENCE, KNOWLEDGE & SKILLS - General appreciation of Business Strategy and 3 year plan - Significant experience of process modelling using a variety of tools and techniques, including SIPOC, BPMN and Visio - Experience of complex programme and project delivery - Experience of working within a team in a fast paced project/programme environment - Experience of influencing senior managers - Excellent communication skills and ability to tailor messages and tone to audiences, with ability to communicate complex ideas simply - Lean and process improvement experience This is a fantastic opportunity for an experienced Programme Manager to join a prestigious Insurance Organisation who are going through a period of extensive change. If you are interested please submit your CV for immediate consideration.