Systems Engineer - Messaging 3rd Line

Recruiter
Greenfield Recruitment Limited
Location
Stoke-on-Trent
Salary
£30k - 40k per year + Plus great benefits
Posted
12 Jul 2017
Expires
19 Jul 2017
We are working in partnership with a firm who are the world leader in their field, a tech-driven business who are looking for an experienced Systems engineer with a specialism in Messaging applications such as Exchange, Cisco ESA, & Skype for Business. The team provide engineering services for a wide range of highly available technologies which underpin the delivery of messaging systems and platforms to our internal, branch office and remote workforce. You will provide design, install, configuration, maintenance, support and continual service improvement of core messaging systems, messaging services, and associated applications. Day to day tasks and responsibilities include - 3rd line incident resolution of applications and data issues related to the Messaging Systems - Technical escalations to 3rd party suppliers - Ensure incident resolution is descriptive and comprehensive for future references - Maintain system integrity, security and recoverability - - Provide technical advice and education to the IT Service Desk - Identify possibilities for process and service improvement - Analyse and document solutions to recurring issues to drive process improvement - Implementing and monitoring Incident & Change - Capacity Planning in relation to Messaging Systems We would like to see the following in the ideal candidate. - MCSE or equivalent qualification - Strong experience in IT Systems support - specifically with knowledge of Messaging technology - Administrative experience of 1 or more of the following products, Exchange, Cisco ESA, Skype for Business) - Experience of delivering technical projects PLEASE NOTE THIS IS NOT A SUPPORT ROLE - WE NEED AN ENGINEER WHO HAS INSTALLED, CONFIGFURED OR MIGRATED MESSAGING PACKAGES AND TOOLS