Customer Advisors

Cambridge Assessment
West Midlands
11 Jul 2017
19 Jul 2017
Contract Type
Customer Advisors
Salary: GBP17,000 - GBP21,000
Location: Coventry
Full-Time, Permanent (Part-time, Job-share will be considered)

What it's about
Our Customer Contact Centre handles over 8,000 calls each week from schools, colleges, examiners and learners, dealing promptly and efficiently with enquiries related to the services and qualifications offered by OCR.

Our team has built a reputation with external and internal customers for their friendly and professional service and we are looking to expand our winning team as we grow for the future. The successful candidates can expect plenty of support from their colleagues and all the training they need to succeed.

What you'll be doing

Provide friendly and professional support to customers; although you will largely be answering incoming calls, you will also be required to handle written correspondence (emails and letters)
Help and advise on anything from teaching an OCR qualification through to exam queries
Analyse issues quickly to provide accurate and effective solutions.

What we're looking for

Do you have the determination to deliver the best possible service within a busy contact centre environment?
Can you analyse issues quickly, accurately, successfully and deliver effective solutions?
This is an ideal role for someone who thrives in a customer-facing environment and who can perform to set key performance indicators (KPI).
We are looking for excellent communicators with an excellent telephone manner, able to provide unfailing friendly and professional support to customers.
You will be experienced in answering a high volume of incoming calls whilst logging details on a CRM system, with the natural ability to communicate verbally and in writing; letter and email.
Good working knowledge of Microsoft Outlook is essential and an understanding of Word and Excel would be advantageous.

Who we are
OCR (Oxford Cambridge and RSA Examinations) is a leading UK exam board. We provide qualifications which engage people of all ages and abilities at school, college, in work or through part-time learning programmes. Our general and vocational qualifications equip learners with the knowledge and skills they need for their future, helping them achieve their full potential.
This is an excellent opportunity to join a market leader and be rewarded with valuable learning opportunities, a competitive salary and benefits.


Generous contributory pension
28 days annual leave, plus bank holidays
Annual performance related bonus and increases (discretionary)
Enhanced maternity/paternity pay and childcare voucher scheme
Employee discount and cash back scheme at 1,200 retailers
Cycle scheme
Subsidised canteens
Support for professional qualifications

Previous applicants need not apply.

The closing date for receipt of applications is 16 July.

To find out more about this role please view the job description or to apply, please upload your covering letter and CV.

As part of your recruitment process you will be required to undergo a background screening. This will be carried out by our selected supplier, Credence Background Screening Limited.

Cambridge Assessment is an equal opportunities employer