Customer Service Administrator

CV Recruitment (Staffordshire) Ltd
18000.00 GBP Annual + DOE
11 Jul 2017
19 Jul 2017
Contract Type
Customer Service Administrator

Up to GBP18k

Excellent New Permanent Opportunity

Wardle, (NR Nantwich, Cheshire)

The Role:

Working for a successful importers and distributors of screws, fixings, nails and power tool accessories

Working within a small customer support admin team, you will be responsible for dealing with resolving customer complaints and orders that have discrepancies

Managing the administration process within the department

Liaising with internal parties to ensure the customers issue is resolved

Working under pressure dealing with daily volume orders

Liaising with carriers daily to ensure service needs are met

Up keep and recording, reporting on Transport delivery failures

Report intent to claim with the carriers and follow up on

Making claims where applicable

Attending monthly meetings with the Logistics team and Transport company

Data entry onto CRM system

Recognising improvements that can be made to reduce the number of internal errors

Assisting with the daily overflow from the Sales Team

The role is mostly administration based although will include answering the telephone on a daily basis and processing orders where required

Skills Required

- Previous Customer Service is nort experience necessary
- Proven background din administration
- Confident & outgoing personality
- High level of communication skills
- Ability to learn and deal with a variety of processes
- Good IT skills - To include knowledge of Excel
- Good commercial awareness of opportunities
- Ability to work as a team and help their colleagues when required
- Good telephone manner
- Strong standard for attention to detail is an absolute must
- Able to work well under pressure offering resolution to problems
- Able to offer excellent empathy

The Hours:

Monday to Friday 8.30am - 5.00pm, 9am - 5.30pm