1st Line Support Technician
1st Line Support Technician Are you young and ambitious? Are you a logical thinker and love to solve problems? Are you looking for the next step in your IT career, and would love to join one of Derby's fastest expanding companies? My client is looking for a 1st line Support Technician, to join their small but ever expanding team, on the help desk in a relaxed low pressure environment. This role is a great opportunity for entry-level starters who want to progress into a career in IT. Looking for people with good customer focused experience or 1st line Support Technicians with 1 years experience. Excellent training and career progression on offer The company ensures that even with little IT knowledge the training provided will make sure you can work seamlessly, in a fun, relaxed environment. Essential: For this role A-Level qualifications or equal qualifications are essential. Preferable: - Graduate The help desk duties include dealing with support calls and workstation/infrastructure calls. Furthermore the job role entails knowledge of: Hardware/ printer issues / faxing / telephony / networking / general infrastructure. Responsibilities: - Making sure to on top of all requests and incidents from users. - Being able to delegate and escalate IT issues to appropriate employees when necessary. - Taking ownership and finding resolutions to problems within all system issues including trend analysis techniques. - Making sure the systems are checked and tested daily for seamless operation. - Delivering on-hand help to the companies IT equipment and users including hardware and software issues. - Undertaking small to medium sized IT projects as instructed by the Service Desk Manager Exposure to the below is a bonus but not essential: - SQL - Oracle - Active Directory - Exchange - Office 365 - Telephony - Application Support - Printer Issues - Hardware/ Software support - Windows 7/10 For immediate attention please email your CV to For more information about Senitor and the opportunities we have to offer follow us on Twitter SenitorIT Senitor Associates Ltd is acting as an Employment Agency in relation to this vacancy.