1st Line IT Support Technician / 1st Line IT Specialist

Code 56
£21,000 p/a
09 Jul 2017
20 Jul 2017
Code 56 are an IT Support company based in Derby; we make IT work for our customers businesses. We're looking for someone with 1-2 years' experience in a hands-on IT support role and a really strong customer focus to join us as a 1st Line IT Specialist. The kind of person that fits in well at Code 56: - Is passionate about IT (whatever their speciality) - Thinks logically and loves finding solutions - Has a burning desire to keep learning - Is honest and approachable As a 1st Line IT Specialist you'll be dealing with non-technical customers every day, so you'll need to be able to communicate clearly with them by email, on the phone and in person. You'll be fully supported by the Code 56 team when you need to escalate things, and we'll make sure you're kept in the loop as things get resolved; after all, we're keen on helping you progress in your career. Our customers use a range of technologies such as: - Windows Servers & Desktops - Linux Servers - Exchange & Office 365 - Active Directory (AD) - Multifunction Printers (MFP's) - Routers, Switches & IT Infrastructure We're not expecting you to be an expert in everything, but you'll have experience with some things, and really want to get more experience in others. You'll be supporting our customers remotely and on-site, so you'll need a full driving license and your own transport (company mileage will be paid at the full HMRC amount). We're a small business so everyone on the team needs to be able to motivate themselves, work on their own and collaborate on a small specialised team. The benefits: - £21,000 p/a salary - A dedicated training budget tailored to your personal career plan - 20 days holiday bank holidays in the 1st year, rising to 25 in the 2nd year - Private pension scheme with matched employer contributions above the legal minimums If that sounds great and you'd like to apply, please attach your CV to your application and include the following in your cover letter: - Tell us your strengths & let us know what you'd like to learn more about - Include a short story about a project you've worked on that you're particularly proud of