Infrastructure Engineer (Support, Server Support, Hardware, Network)

Recruiter
HM Revenue and Customs
Location
Telford
Salary
39546.00 - 43709.00 GBP Annual + GBP39,546.00 - GBP43,709.00
Posted
11 Jul 2017
Expires
18 Jul 2017
Contract Type
Permanent
Infrastructure Engineer (Support, Server Support, Hardware, Network)
Salary: GBP39,546.00 - GBP43,709.00
Location: Telford

With 60000+ staff and 50m customers, HMRC is one of the biggest organisations in the UK, running the largest digital operation in Government and one of the biggest IT estates in Europe. We have six modern, state-of-the-art digital delivery centres where multiple cross functional agile teams thrive in one of the most dynamic and innovative environments in the UK. We are expanding our Service Cloud Delivery Group and are recruiting into a number of posts within the Revenue & Customs Digital Technology Service in Telford.

About the Infrastructure Engineer (Support, Server Support, Hardware, Network) role

We are seeking a talented and professional Server and Infrastructure Engineer. Primarily based around Windows technologies the server administration role is a key function which supports domain services that in turn provide the core functionality for teams to run services. Live service work is generated through our call logging system and new service requests are generated through the standard change management system. The Infrastructure Engineer (Support, Server Support, Hardware, Network) would need to be resourceful to resolve issues quickly both locally and remotely. There will also be opportunities for the successful candidate to work on specific projects such as the deployment of new services which would include writing technical documentation to bring into live support. The role will involve working out of hours to perform the resolution of service issues and support via on-call.

On a day to day basis the Infrastructure Engineer (Support, Server Support, Hardware, Network) will be responsible for

•Daily monitoring of services using SCOM, resolution of faults and proactive management of system generated alerts.
•Resolution of technical issues and unplanned outages performing detailed post incident reviews of root cause analysis and preventative actions.
•Liaising with and working with various 3rd party vendors for both software and hardware.
•Providing server support to both end-user community and application support teams.
•Build, test and implement changes and service enhancements through approved change management mechanism.
•Support of SCCM environment including remote distribution points, MS critical patching for both server and desktop environments and maintenance of the single gold build image.
•Daily administration, monitoring and reporting on backups including resolution of failures.
•Support of Quest Tool -set across infrastructure.

In the Infrastructure Engineer (Support, Server Support, Hardware, Network) role you be required to support and administration of core APS Server Infrastructure: Active Directory Domain Services (ADDS), DNS, DHCP, GPO management, FAP's, NAS, Print, SCOM, SCCM, TMG, UAG, RDS, WAP, SAN Technologies, ADFS, WSUS, Windows Clustering, Server Hardware installation & Configuration, Backup technologies in DPM and Net backup, Virtual technologies in Hyper-V and VMware across a predominantly Microsoft platform of Server 2003, 2008, 2008R2, 2012 and 2016.

To be successful in the Infrastructure Engineer (Support, Server Support, Hardware, Network) role you will need a strong working knowledge of Windows Server software, hardware coupled with networking skills.

To apply for the role of Infrastructure Engineer (Support, Server Support, Hardware, Network), please click 'apply now'.