IT Support Coordinator (1st and 2nd Line)

Jonathan Lee Recruitment
Sutton Coldfield
£25k - £27k pa
05 Jul 2017
21 Jul 2017
IT Support Coordinator Do you have experience providing 1st and 2nd line support across a large multi-functional business? Do you enjoy the challenge of not only figuring out a solution to a technical issue, but also communicating this fix to a less technically able individual? Do you enjoy learning on the job, and have experience with VMWare vSphere and know what a Cisco Switch is? If you answered yes to all the above, this role is for you. At Jonathan Lee, we are currently searching for an IT Support Coordinator to join a large, industry recognised Automotive business who work with some of the largest Car Companies in the country. The day to day responsibilities will include: - Support of PC's, Servers, Printers and Scanners. (OS and Software, including new installations and updates) - User account creation and assignment of roles - System backup administration of up to 40 devices - Procurement of hardware, software and maintenance contracts based on company standards and PSL - Placing of support calls to suppliers for faulty equipment/ software issues, or to head office for issues with centrally supported platforms and applications. To be successful in this role, we require the following skills: - At least 2 years' experience in a similar role - System Fault finding and resolution - Provider of technical end-user support - Professional knowledge of Windows 7/10, Windows 2012/2016 administration - PC Installation and Support - Cisco Switches (Only basic knowledge required. Further training will be given) - PC/ Server back-up administration using a well-known product - Prior experience using helpdesk ticket software - Knowledge of Zebra Printer config - Knowledge of VMWare vSphere Administration If you feel this role would suit your skills, please apply straight away and we will be in contact with further information.