Suporter Service Officer

Practical Action
West Midlands
01 Jul 2017
21 Jul 2017
Contract Type
Customer Service Officer - Supporter Care

We are now looking for a Supporter Service Officer to join us to provide support across all areas of gift administration, delighting our supporters and inspiring them to continue giving. To deliver this we need strong customer service professionals who are passionate about our supporters.

Making outbound telephone calls/emails as required to new supporters, following up queries, verifying details or thanking donors, you will act as an ambassador for Supporter Care & Practical Action at all times. In the role, you will respond to all supporter enquiries and feedback in a positive and sensitive manner, keeping informed and up to date on all relevant activities of Practical Action in the countries of operation.

The successful candidate will be educated to GCSE level in English and Math and have experience of working in a customer/supporter service environment. The successful candidate will also have excellent call handling and communication skills, experience of processing financial transactions and of using databases. With a good understanding of Microsoft Office and Social Media platforms, you will be able to multi task, work on your own initiative and also across a team, following business controls and systems.

Practical Action is an international non-governmental organisation (INGO) that develops and demonstrates practical, technology based solutions that enable women and men living in or vulnerable to poverty, to lead dignified lives. We partner with people whose lives are transformed by these efforts and ensure local ownership and solutions that work in the longer term, without us.

All applicants must have the pre-existing right to both live and work in the UK.

Rugby, Warwickshire

Salary GBP19,671 - GBP21,466 per annum

Closing date for Applications: Thursday 17th July 2017

We treat all applications for employment on their merits and do not take into consideration any factors that are not relevant to the job such as disability, race, age, religion, gender, gender reassignment or sexual orientation.

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