Lead Worker - Vulnerable People

03 Jul 2017
19 Jul 2017
Contract Type
Closing date: 16 July 2017 (at Midnight)

We're looking for a customer-focused individual with experience of working with vulnerable people and/or people with multiple and complex needs to join us as a Lead Worker and help shape a brand new service.

The innovative Lead Worker & Peer Mentor service provides intensive support to individuals with entrenched multiple needs of homelessness, mental health, substance misuse and offending behaviour. Part of the Birmingham Changing Futures Together Programme, its aim is to champion the latest developments and approaches in support work.

Benefits include 30 days annual leave, the possibility of flexible working and significant opportunities for learning and development.

Your key responsibilities:

Support a small group of clients with multiple needs and advise them on issues such as homelessness and housing, mental health concerns, substance misuse and recovery, offending and the criminal justice system, domestic abuse, relationship breakdown, welfare and housing benefits, debt, employment, child protection and adult protection.
Using a variety of techniques and approaches, work to engage with clients who have long disengaged from existing services, build a relationship with them and together develop a support plan
Develop and coordinate a full package of support for clients that addresses all of their multiple needs and, where services are unavailable or unsuitable, identify alternatives for support
Work alongside Peer Mentors who, as former service users, will be there to provide additional advice and support to clients.

And what you'll need:

Knowledge of homelessness and housing legislation, along with an awareness of mental health, substance misuse and repeat offending, and experience of working with a similar client group within a safeguarding framework
A results-driven and collaborative approach, respect for others opinions and feelings and excellent relationship building and networking skills
The ability to identify and act appropriately on the diverse needs of clients, think creatively, challenge the status quo and introduces new ideas, methods and processes
Proficiency using Microsoft Office applications and case management systems.

For further information about the role and the benefits of working for Shelter please download the job description.

Shelter is committed to safeguarding and promoting the welfare of clients, in particular children, young people and vulnerable adults, and expects all staff, workers and volunteers to share this commitment.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help.

We're here so no one has to fight bad housing or homelessness on their own.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.