Technical Support Engineer
Job Description The RAC is one of the UK`s most progressive motoring organisations, providing a diverse range of services to over 8 million personal and business customers, and generating revenues of £500m. The role of Technical Support Engineer is key to ensuring we continue to deliver a great service to our members by you providing first class technical support to all areas of the business on all matters pertaining to automotive engineering topics. Role purpose - Work to ensure we continue to increase the roadside patrol repair rate through giving expert technical advice when required - Increasing patrol efficiency through providing dynamic diagnostic support leading to a quicker conclusion - Phone Fix - Helping customers to resolve simple issues over the phone without the need of a resource to attend - Right Resource First Time (RRFT) - Ensuring that our customer receive the correct service in terms of the right resource in the first instance - Supporting Deployers with real-time technical advice - Gathering and sharing technical information in the aim to keep the RAC up to date with the current climate Skills, Knowledge and qualifications The successful applicant will possess: - High level of motor vehicle diagnosis and repair experience including the use and understanding of workshop diagnostic equipment - Methodical diagnostic and problem solving thought process - The ability to communicate effectively with both colleagues and customers in sometimes high pressure situations to reach a positive outcome - Good level of computer literacy Qualifications/FSA: - Minimum NVQ level 3 motor vehicle engineering - Preferred master/diagnostic technician qualification Come and join us on the journey. To apply, please click on "Apply Now" button.