Customer Service Administrator

3 days left

Tunstall, ST6 4HN, Stoke-on-Trent
Negotiable Dependent on Experience.
28 Jun 2017
26 Jul 2017
Contract Type
Full Time

Job Title: Customer Service Administrator

Reports To: Operations Manager

Hours of Work: Monday to Friday between the hours of 08:30 to 17:00.


This is a varied and challenging role within our organisation, which requires good communication skills, attention to detail and the ability to work flexibly and pro-actively. The role requires the candidate to process all sales orders, and be responsible for managing all incoming calls to the organisation. In addition, there will be administrative requirements that will vary to suit the needs of the organisation.

Company Overview:

Una Health Ltd is a fast-growing diagnostics distributor based in Stoke-on-Trent, with a small, close-knit team. In order to meet the positive challenges of growing our business we require a competent, experienced Customer Services Administrator to support the existing team.

Una Health is an exciting place to work, liaising with a range of different customers from the general public to Consultants and Laboratory technicians. No two days are the same, and it can be a frenetic and challenging workplace.

For more information please visit


  • Answering and directing all telephone calls as necessary.
  • Processing all orders, back orders and responding to customer order enquiries.
  • General administration such as filing, typing, minute-taking and record-keeping.

Skills and Experience:


  • Professional telephone manner.
  • MS Office/IT proficient.
  • Experienced in Customer Service
  • Experience of using electronic order software.


  • Educated to GCSE (or equivalent) level in Maths, English and Science.
  • Computing/Administration qualifications

Personal Qualities

  • Enthusiastic, confident manner.
  • Ability to use own initiative as part of a small, busy team.
  • Friendly and approachable.
  • Willingness to go above and beyond role if necessary.

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