Software Support Specialist

Sumner & Scott
23 Jun 2017
21 Jul 2017
Contract Type
Job Description

Sumner & Scott are looking for a Software Support Specialist to join a successful and exciting tech start up based in the heart of Birmingham!

In this role you will assist clients by testing and supporting the software, providing first-line technical support, clients on boarding, client meetings and more

Key Responsibilities

?? Testing software for a wide variety of projects, products and clients

?? Supporting engineering team in setting up software for new clients and customers

?? Being involved in software development cycle (documenting requirements, testing new and existing systems, supporting release to customers)

?? Working with software design specs to create test scripts and analyse findings

?? Investigating, diagnosing and reporting bugs to engineering team

?? Monitoring incoming client queries on the Help Desk and adhering to support guidelines and processes

?? Executing a high standard of testing and an excellent standard of client support

Essential Skills and Attributes

?? Experience of working with Excel and other Microsoft Office programs

?? Intermediate working knowledge of Excel functionality

?? Experience of working with software systems and databases

?? Basic coding knowledge (SQL or VBA preferable)

?? Meticulousness and attention to detail

?? Keen analytical and problem-solving skills

?? Keen numerical and mathematical skills

?? Relevant IT qualification or experience

?? Excellent interpersonal and communication skills

?? Ability to work under pressure and to deadlines

?? Good telephone manner and professional conduct

?? Willingness to learn and develop skills

?? Ability and attitude to work quickly and effectively as part of a team

Company Description Sumner & Scott are a specialist solution provider focusing on Data and Analytics. Our consultants provide expert advice to IT professionals who are looking for new roles and to companies who are looking to hire the most accomplished Data and Analytics talent.

We create an experience based on honesty, efficiency and integrity and having expertise within this niche means that we will give you realistic solutions to your recruitment needs.