Account Specialist

Randstad In-House Services
20000.00 GBP Annual
19 Jun 2017
22 Jun 2017
Contract Type
Randstad's In-house Services is an industry leading global recruitment and workforce management company. We specialise in working on-site with our clients to recruit and manage their temporary staff.

This role provides specialist and dedicated recruitment support to the client and their temporary workers from:
* Managing the recruitment and retention of a sustainable workforce
* Building solid customer and employee relations across the site
* Maintaining a high level of communication to ensure service levels are optimised.

As an Onsite Account Specialist you will be based at the client's site in Peterlee to discuss any issues or feedback and provide support to employees and client management.
Typical duties will include:
* Providing ongoing recommendations to further enhance service delivery
* Ensuring the recruitment process is adhered to in accordance with standard operating procedures and as agreed with the customer
* Employee relations including disciplinary hearings, grievances and absence management
* Ensuring payroll queries are dealt with efficiently and kept to a minimum, seeking to reduce week on week in accordance with internal SLAs
* Being responsible for the execution of customer satisfaction data and provide analysis together with ongoing monitoring.

The successful candidate will have experience of recruiting and managing temporary staff in the Industrial sector, ideally in an onsite capacity, but recruitment agency experience will also be considered for the right candidate. Fantastic customer service and communication skills are also imperative for this role.

In return you will be offered a competitive salary, industry leading benefits package and excellent career opportunities with one of the largest recruitment organisations in the world!

Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.