Travel Operations Administrator

Recruiter
C&M Travel Recruitment
Location
Burton-on-Trent
Salary
£18000.00 - £20000.00 per annum + Excellent Benefits, Free Parking
Posted
16 Jun 2017
Expires
23 Jul 2017
Travel Operations Administrator Salary up to £20,000 plus Excellent Benefits including Free Parking This role is based in Burton-upon-Trent and is commutable from the Leicestershire, East Midlands, Staffordshire and North Birmingham areas Full Time, Permanent position Monday-Friday 9am to 5:30pm An exciting opportunity is available working for an established tour operator who are looking for an Operations Administrator to ensure the smooth running of their escorted tours programme. You will be providing support and information to Tour Managers before, during and after the tour, and ensuring that their paperwork is correct and on time as well as assisting in the preparation of short and long haul tours by making bookings, preparing paperwork and general office administration. You will also have responsibility for dealing with day-to-day issues that arise whilst the tours are running. This is a great opportunity if you have a background within the travel industry and have a passion for Operations, Administration and Customer Service. Main Responsibilities : Providing support and information to Tour Managers Answering queries from Reservations Department and clients regarding tour timings and content Assisting in the setting up of new tours, including finding local guides, researching entrance fees and obtaining information and maps Keeping systems up to date with tour/guide details Being pro-active in maintaining the quality of the tours Responsibilities Pre, During and Post-Tour: Obtaining tour driver/transfer guide contact details Contacting Tour Managers to ensure all paperwork received and answering queries, advising of cancellations or alterations to tour Answering queries arising from tour, including transport enquiries, client illness and unexpected changes to itineraries Dealing with feedback from TMs, including reading de-briefs, discussing any problems that arose that could be addressed from the office Competencies required: Accuracy and attention to detail Good personal organisational skills Strong commitment to great customer service, in dealing with clients, Tour Managers and suppliers Good working knowledge of Excel spreadsheets, and administrative systems such as Outlook and Microsoft Word A Second European language would be highly desirable A small number of out of hours duties are expected on a rota basis to cover the emergency phones. The office is commutable by public transport and Free Parking is available. To apply for this excellent Travel Operations Administrator role and join this leading Travel Tour Operator please call Simon on 0161 238 4495, email your CV to or apply below Don't keep a good thing to yourself We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks. C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk This job was originally posted as www.totaljobs.com/job/74544137