Branch Account Manager

16 Jun 2017
23 Jun 2017
Branch Account Manager Location: Lichfield Hours: Full time, 37.5 hours per week, 9:00 – 17:30 Monday to Friday About the position: The Branch Account Manager will provide excellent customer service whilst increasing the company’s revenues through retaining the maximum amount of profitable business from existing and prospective new customers. Key Tasks and Responsibilities will include: Responding to customer enquiries professionally and promptly Liaise with all new and regular customers on all queries and issues through regular contact by telephone. Conduct quarterly/monthly review meetings with customers as required Making regular contact with all Accounts by telephone Provide corrective action in a professional manner to all customer complaints Take all incoming calls from customers and process all bookings using appropriate methods Constantly evaluate processes and procedures and suggest possible improvements Following up on quotes and gather feedback for the Hellmann Development Managers Respond to the requirements of the customer Ensure any special requirements or instructions are clearly specified to the Operations teams. Comply with all relevant work and safety legislation, standards and organizational procedures and UK security regulations. Developing relationships with the Sales team and the Operations team to share customer knowledge and provide business support. To fully understand and be conversant with the standard operating procedures. Liaise with customers on all queries and issues Organise collection of shipments Advise of delivery dates according to lead times Advise operations of special requirements Deal with all invoice queries Run spot quotes and generate business from existing customers where possible Ensure accurate data is entered into our internal system Hellas including key tracking events About you: The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office. Using experience gained within a customer service or sales environment, the ideal candidate will be able to work well in a team and demonstrate professional verbal and written communication skills. Able to build strong relationships in a short period of time, the ideal candidate will be enthusiastic, able to adapt to change and will deal with queries in a positive manner. They will also be self motivated, with the ability to prioritise and work to tight deadlines. A working knowledge of International Freight is desirable for the role but not essential. A salary structure is in place for this role. How to apply: If you think you have the relevant skills and experience to fulfil this role, please forward your CV and a covering letter indicating your experience and what you feel you can bring to the role by clicking the 'Apply' button. Successful applicants will be contacted to arrange interview. If you do not hear back from us within 2 weeks then unfortunately your application has not been successful on this occasion. No agencies please. This job was originally posted as