Deployment Project Manager
The Deployment Project Manager role is based within Collections Decision systems Deployment Team.
The role of the Deployment Project Manager is to lead a range of projects, ensuring timely and accurate delivery through designated analysts and offshore teams. The role holder will be accountable for developing changes to strategy within Collections and Recoveries to assist Retail Banking and Wealth management (RBWM) achieve improvement in loan impairment charge and operational efficiency (cost), improvement in the accuracy and quality of scorecard segmentation and strategy assignment.
The jobholder will work to ensure, through accurate specifications, testing and post implementation reviews that solutions/projects are implemented accurately and benefits realised.
Your responsibilities will include:
Formulating the business problem and translating this into an actionable strategic or analytic plan incorporating full benefits including LIC impacts and resource impacts where applicable Contributing to and having influence on the project planning process, liaising with stakeholders and project sponsors on a regular basis Prioritising and delegating planned projects, whilst effectively managing and challenging requests for unplanned or ad-hoc work Supporting countries on collections strategies and sharing of best practice Supervising the conduct research and development of new data sources, collections approach and analytic techniques Being responsible for support provision to business areas where queries arise regarding collection strategies Being responsible for the Production and interpretation of collections and credit risk management information to aid with management of strategy and operations. Working with stakeholder s within Credit Risk Management (CRM) and operations to ensure the status quo is challenged Being responsible for supporting stakeholders in their Annual Operating Plan (AOP) targets Positively supporting the vision and strategy of the department, working with the Senior Leadership Team to engage and motivate team members Providing designated analysts with project opportunities that will enable them to develop their skills and knowledge base, by offering variety and challenges in the projects that they undertake Developing and maintaining a productive relationship with the offshore Decision Systems teams Where necessary, interacting with the regulators and/or external suppliers Acting as a role model for colleagues and subordinates Being accountable for the integrity and accuracy of delivered results Ensuring that collections and recoveries strategy and any changes made follow Functional Instruction Manual (FIM), Treating Customer Fairly (TCF) and regulatory guidance
The ideal candidate for this role will have:
Experience working in relevant environment/s, i.e. Risk, Collections is desirable but not essential. Role relevant qualifications, i.e. Numerate degree is desirable but not essential Project Management experience Past working experience on relevant systems, i.e. SMg3, Triad is desirable but not essential A track record of continual improvement and an excellent understanding of driving change through to implementation A flexible and adaptable management style with experience of developing yourself and others Excellent communication skills with an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to wide and varied audiences A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long term risks and implications Experience of creating and deploying comprehensive business/operating plans which consistently deliver desired results
The base location for this role is Birmingham.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Key search words: Project Manager, Decision Systems, Collections
Salary: . Date posted: 16/06/2017