Head of Community and Advice Helplines

Rethink Mental Illness
15 Jun 2017
21 Jun 2017
Contract Type
Rethink Mental Illness is the country's leading mental health membership charity working to help everyone affected by severe mental illness to recover a better quality of life.

Our national campaigning is strengthened by an extensive portfolio of mental health services delivery through some 800 highly committed professionals who annually support 5000 services users from over 100 locations.

We have deep experience, a record of success and economies of scale that enable us to innovate and deliver across wide portfolio of services including: Registered, Residential, Housing, Community, Helpline, Advocacy and Carer Services.

We are seeking an accomplished Head of Community and Advice Helplines who will fully embrace our values - Understanding, Expertise, Commitment, Hope, Passion and Openness- and ensure they are embedded in our services delivery culture.

Responsible for Community Service and Advice and Helplines, the post holder will lead service delivery locally, you will provide leadership and support to deliver high quality, safe, efficient and responsive services for our services users, their families and our commissioners.

The post holder will demonstrate:

A strong track record in managing geographically dispersed mental health and/or social care related housing services contracts
Experience in mobilising and transitioning large-scale new services
The ability to develop our engagement with service users and their families to ensure their voice is heard in both services design and assurance
The credibility to engage effectively with our strategic partners and commissioners
Great people skills especially in coaching and mentoring your team
Significant experience of successful financial management.
Evidence of recent and continuing personal professional development
The ability to travel across the region and for national level meetings (base location is flexible)
Excellent IT skills (Microsoft Excel and Power Point)

In return you can expect:

Competitive Salary
Contributory Pension Scheme
Life Assurance
33 days Annual leave including statutory/bank holiday
Childcare Vouchers Scheme
Where appropriate paid eye test plus up to GBP55 towards the cost of new glasses or lenses
Excellent Career Development Opportunities

This post is a fixed term contact until March 2018.

Don't forget to check out our You Tube channel to find out more about our values, culture and what it's like to work at Rethink Mental Illness or visit our website

The closing date for this post is 28th June 2017