Assurance Officer - local authority

Parity Professionals
West Midlands
16 Jun 2017
21 Jun 2017
Contract Type

Assurance Officer - local authority

6 months. Wolverhampton. Public Sector

Assurance Officer required in Wolverhampton on a initial 6 month contract. You will provide support and resolve complaints over the phone and by email and ensure all complaints are dealt with in accordance with regulations and legislation.

Skills and experience

  • Ability to manage own workload and to meet agreed deadline, use initiative and take a proactive approach to work
  • Strong customer service skills, ability to effectively negotiate with and influence colleagues and others to achieve a successful outcome. Work effectively as part of a team providing support and assistance where needed
  • To have a developed knowledge of the requirements of the Children Act 1989, Adoption and Children Act 2002, the NHS & Community Care Act 1990, an associated guidance and regulations in relation to the social services complaints procedure (especially SI 2009/309).
  • Ability to demonstrate advanced knowledge of information governance matters;including an excellent understanding of Information and Data Legislation such as The Data Protection Act 1998, Computer Misuse Act, The Freedom of Information Act 2000, Environmental Information Regulations 2004, Human Rights Act 1998 and/or Regulation of Investigatory Powers Act 2000.
  • Able to manage regular contact from customers (written, telephone and face to face) who may be frustrated or angry and exert significant emotional pressure, responding positively to help resolve matters
  • Ability to work independently by interpreting and applying legislation and guidance to review and assess requests in order to form reasoned judgements and provide simple and complex responses
  • Ability to provide appropriate advice, guidance, support and training on managing and learning from complaints and information governance to enable services and individuals to manage and utilise this information more effectively to improve services.

For more information please apply now

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