Help Desk Support/ Project Administrator

9.00 - 11.00 GBP Hourly + GBP9.00 - GBP11.00/hour
16 Jun 2017
14 Jul 2017
Contract Type
You must have knowledge of working within the HVAC industry within eather a helpdesk support or qualified in an engineering background* You will provide support for all Projects to the Project Manager from initial inspection, service, maintenance to completion of work. If required due to growing demand, to be capable to assist with individual project management. Capable to build strong relationships with all key stakeholders. Provide accurate project reports status and metrics. Demonstrating an eye for detail in meeting all legal and contractual obligations.
* To receive and accept various areas of project work from the Project Manager and gain a full understanding of the customers' requirements.* Setting up the job onto internal systems with all relevant documentation and information required.* Responsible for arranging all site visits for surveyor and Engineers, which includes coordinating permits for site access.* Report any project engineering issues/concerns to the Project Manager and Supervisors to ensure compliance is met.* Liaise with Suppliers to ensure parts specified are available and ordered within timescales to suit clients' needs.* Booking in time with internal Delivery driver to ensure parts ordered are delivered on time for Engineers to complete the job requirements.* Maintain communication channels by notifying the client on Engineers completion of work.* Represent Project Manager to conduct the handover to Engineer to complete outstanding work or resolve any issues that may arise and make arrangements for work to be completed.* Be the interface between Project Managers, Engineers, Suppliers and Clients.* Provide Client feedback to Project Manager to enable continuous improvements thus developing and enhancing trust with client relations.

* Collaborate with Project Manager to ensure the client has authorised for work and approved charges that are additional to project specification.* Ensure all work is carried out to project specification, in a timely manner to project timeline and deadlines.* Monitor and report on project progress

* Essential: Holds a current recognised qualification in Project Administration Management or equivalent experience.* Has a good understanding of project compliance.* Intermediate knowledge and working experience using Microsoft Word and Excel and Project. * Ability to communication effectively at all levels. * Industry knowledge in the HVAC an Electrical sector

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