Business Administration Apprentice - Problem Management

Recruiter
QA Ltd (Apprenticeships)
Location
Crewe
Salary
13000.00 GBP Annual
Posted
13 Jun 2017
Expires
21 Jun 2017
Contract Type
Permanent
Employer Description

A fantastic opportunity to join a global leader in digital services. We're the technical and business expertise behind some of the most influential businesses in the world. And just as our clients look to us to guide them through digital transformations, we can do the same for your career via our apprenticeship program, developing you into a real business technologist.

Atos apprenticeships offer a structured learning journey, providing the technical and business skills you need to confidently take on new responsibilities. Whichever scheme you choose, you'll earn industry-recognised qualifications. You'll find our culture relaxed and supportive, yet focused and hardworking, and you'll be given the flexibility to bring new ideas to the table, with guidance on hand whenever you need it.

Responsibilities

As a Problem Management Apprentice, you will:

- Help to reduce IT infrastructure incidents for our IT Service Desk
- Get exposure to industry recognised ITIL processes - Learn how to manage problems end to end, in order to resolve issues effectively, investigating the root cause and implementing permanent solutions, to minimise future disruption
- Undertake analysis to identify common trends and identify any future problems, and fix them before they even happen

Qualities/requirements

- Enthusiastic about working in the IT sector
- Good written and verbal communication skills
- Great team players
- Committed to solving problems
- Have good attention to detail
- Open to new ideas and keen to learn
- Not afraid to ask questions
- Ready to rise to new challenges

Qualifications required

5 GSCE's grades A-C, including Maths & English

Additional information

Daily working hours: Monday to Friday, 37hrs per week

Benefits

- A permanent contract from day one
- 25 days' holiday, plus the option to buy up to ten more
- Private medical insurance
- A pension plan
- A fully funded training program to help you achieve your qualifications
- Access to a range of flexible benefits to tailor to your needs

Other Important Information

- The apprenticeship will blend on the job experience, face to face workshops and online learning, leading to City & Guilds Level 3 Diploma in Business Administration

To apply, please visit our website: ***********************