Service Support Advisor / 1st Line - 2nd Line Support

Recruiter
Jumar Solutions Ltd
Location
Tamworth
Salary
£18000.00 - £20000.00 pa
Posted
12 Jun 2017
Expires
25 Jun 2017
jumar Solutions are delighted to be partnering with one of our favourite clients with their latest recruitment drive. Due to a period of accelerated growth our Client are now looking to appoint X2 Service and Support Advisors to join the customer services team. THE TEAM Reporting to the Support Team Leader the Customer Services Team consists of Customer Service Advisors (first and second line), Technical Support Data Analysts (first and second line), Technical Client Managers and Team Leaders. The Customer Service function is responsible for providing customer support to a high standard within defined service level agreements and quality standards. THE ROLE The Service & Support Advisor is a dual skilled role that takes care of incoming requests and identifies the appropriate priority and the action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively, test product service pack releases and assure software quality. All customer requests are logged, controlled and monitored to meet our level of strict service standards THE PERSON Essential - Strong customer service ethic and sense of urgency - Applicants should have good IT skills including experience of: - Microsoft Windows (XP, 20xx, Windows 7 & Windows 8) - Microsoft Office (Word, Excel, PowerPoint) - Ability to deliver and coordinate to tight deadlines - Organisation skills / collaboration / communication / interpersonal skills - Excellent client facing skills and experience to ensure relationships are kept strong. - Experience in support / helpdesks. - Excellent verbal and written communication skills at all business levels. - Problem Solving skills / Willingness to learn, explore ideas and innovate Desirable - Graduate (preferably IT related), experience in similar support / account management role - Worked within the fleet/leasing industry and familiar with fleet, leasing, rental software - Relationship Management / Account Reviews - Basic SQL & C# skills - ITIL experience To be considered for this opportunity please contact Ryan Ferris in the first instance: -