UK Head of Reputational Risk and Client selection

13 Jun 2017
20 Jun 2017
Contract Type
Full Time
EU Head of Reputational Risk and Client Selection

Role Purpose (overall high level summary of the role)
Reputational Risk & Client Selection (RRCS) is part of Financial Crime Risk and is focused on Client Selection and Exit Management (CSEM). RRCS is a compliance team responsible for ensuring that all UK businesses comply with CSEM policies and processes. The EU Head will undertake oversight and operational governance for the CSEM process and the operationalisation of CSEM and related policies in Europe.

The jobholder will:

Have primary responsibility for managing reputational risk within the region (working closely with regional communications teams), and having oversight over LoB Reputational Risk and Client Selection Committees (RRCSCs), working closely with the global Reputational Risk and Client Selection team to produce EU-wide reporting on reputational risk matters for EU senior management. Represent the Reputational Risk Client Selection function at relevant EU risk committees and meetings Work alongside LoB EU RRCS teams to produce reports for presentation to EU Executive Serve as an advisor to the EU Lines of Business and the EU Compliance functions and managers, applying expert knowledge in the specialised area of reputational risk Report to risk Management Fora, to provide intelligent analysis of emerging trends, themes and risks/issues and to escalate issues of concern. Work with the EU LoB RRCS Secretariats and other risk functions to ensure efficient progression of reputational risk matters from trigger to execution Identify emerging reputational risk issues and manage and escalate as appropriate, tracking issues through to completion Produce standardized reports and MI on reputational risk cases handled within the region Identify EU-wide training needs on reputational risk and serve as a trainer when necessary Support the EU FCC and RC functions in the achievement of strategic, tactical and operational objectives Principal Accountabilities:

Key activities and decision making areas

Impact on the Business

Embed strategic standards and policies to ensure the Group's exposure to client selection risk is managed in a commercially sensitive, consistent and practical manner.

As subject matter expert, be point of authority and provide advice and support on CSEM related matters to senior management, FCC & RC sub-functions, and UK businesses and provide direction to others with reputational risk and client selection responsibilities.

Attend and actively contribute to meetings of committees charged with CSEM risk matters. Help ensure that discussions take account of wider impacts relating to the Group and to other businesses and regions.

Support the UK and GRRCS team as directed, through the provision of reports and papers and conducting of research related to CSEM matters.

Collate and produce MI for CSEM reports.

Review LoB policies and committee minutes archive to support future decision making, updating guidance and other repositories of best practice.

Support drafting of advice on thematic policy issues and complex cases.

Oversee and provide guidance and advice to EU LoB RRCS teams.

Typical KPIs and Targets

Swift escalation of reputational risk issues

Effective tracking of reputational risk issues to conclusion

Production of accurate timely monthly MI and commentary.

Ensure the changing MI needs of the LoBs are understood, captured and presented through the relevant governance processes for approval.

Help ensure that new and amended policies and guidance impacting on CSEM are embedded in the region.

Provide clear, accurate and timely advice on reputational risk and client selection matters and provide early warning alerts.

Undertake reviews of client selection matters as agreed with the Global Heads of FCC/RC, with any resulting actions tracked through to completion.

Ensure that adverse consequences arising from CSEM breaches/issues are managed, mitigated and reported, with remedial action initiated in line with the materiality of the risk/issue.

Timely delivery of project work.

Trusted subject matter expert to the EU Senior Executive Management team as well as other stakeholders within the EU.


Work in support of Global Head of Reputational Risk and Client Selection Compliance and EU FCC/ RC executives collaboratively, inputting expertise to help devise and implement effective strategies for managing reputational risk and client selection matters.

Serve as a subject matter expert on best practices in managing CSEM, providing direction, advice and guidance to management teams as they discharge their responsibilities consistent with HSBC's risk appetite.

Support the Global Head of Reputational Risk and Client Selection in the provision of reports on a regional basis to the various committees which have responsibilities for reputational risk, client selection and Compliance matters.

Ensure that the Global Head of Reputational Risk and Client Selection and EU FCC & RC executives are appropriately advised of material CSEM matters.

Work closely with the UK and Global Reputational Risk and Client Selection function to ensure effective management of reputational risk matters.

Clear direction/advice/guidance given to key stakeholders in a timely and productive manner.

Support the Global Head of Reputational Risk and Client Selection in dealings with executive and non-executive committees, including Monitor and regulator requests.

Provide reports to senior management on significant issues in a concise and timely manner.

Regular engagement with colleagues around the Group.

Awareness and understanding of the products and services provided by the EU Businesses and the current and latent reputational risks potentially attached to them.

Leadership and Framework
Foster positive and professional working relationships with FCC / RC executives, global, regional and business heads of Reputational Risk and Client Selection, providing guidance through periods of change.

Contribute expertise to strategy developments and agree monitoring policies and responsibilities.

Ensure that there are clear and up-to-date procedures in place in the GSM, FIMs, BIMs and on relevant intranets.

Maintain contact with key EU business heads, guiding/updating them on CSEM developments when appropriate.

Help the delivery of the reputational risk and client selection elements of compliance training programmes to agreed timescales.

Help develop, communicate and keep updated a learning and development strategy for reputational risk and client relationship matters.

Maintain good knowledge of EU business and regional reputational risk and client selection issues.

Maintain close working relations with regional and global reputational risk and client selection teams, the EU businesses and functions. Close working relationship with team colleagues.

Lead and contribute to projects and/or workstreams which touch on the EU.

Operational Effectiveness and Control
Provide support in monitoring implementation of Group reputational risk and client selection controls.

Deliver expert analysis to executives on the contents and identified issues within compliance exception reports, identifying and recommending remedial action, including policy changes and training, to the Global Head of Reputational Risk and Client Selection.

Draft advice and conduct analysis to the Region in respect of reputational and client selection issues, identifying threats and ensuring remedial action is effective and closed in a reasonable time frame.

Provide support on any ad-hoc projects, reviews and monitoring as requested by the Group Head.

Independently handle tasks assigned.

Clear, risk-based advice/guidance given and decisions made.

Reports to be delivered in accordance with agreed timescales.

Project and BAU work agreed and delivered in accordance with RRCS Terms of Reference.

Thorough knowledge of RRCS policies and the requirements of Global RRCS.

Regular review of Regional LoB policies and procedures to ensure aligned with Group policies.

Awareness and demonstration of compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Control and any Compliance policy including the Group Compliance Policy.

Major Challenges (The challenges inherent in the role that require a continual test of the role holder's abilities)

Reputational/client selection risk management is complex and diverse and the jobholder will need to demonstrate a pragmatic approach when providing advice and guidance. The jobholder will need to gain the confidence of his/her superiors and colleagues. He/she should expect to be challenged on their guidance at times and will need the self-confidence to adhere to advice that they believe to be right for the Group.

The jobholder will need strong interpersonal skills and be able to build rapport and relationships across the lines of business and the broader network. The jobholder must be a team player and be able to work well with the Regional and Group teams. The jobholder must be able to foster good working relationships with FCC, RC, Reputational Risk & Client Selection teams, as well as senior stakeholders in the product and business areas.
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