Customer Representative - Coventry
A Customer Representative for our branch in Coventry, West Midlands. GBP15,379-GBP19,686 a year on a full-time contract, plus benefits Part Time / Job Share applications welcome. Send in your application by 23rd June 2017.
You'll be the first person customers see when they walk into a branch. You'll find out what they need and point them in the right direction and you'll help them manage their money by serving them at the counter.
Who we're looking for
You'll need to be:
Able to talk to different people and handle lots of different types of conversations, from answering a simple question to handling a complex problem. You'll stay enthusiastic, calm and polite. You don't need any direct experience in Financial Services - you might have helped customers in another sector, like retail. Curious about Financial Services and good at understanding and explaining complex information to our customers so that they can understand it. Enthusiastic about working as part of a team. You'll sometimes work on your own, but you'll mostly work with colleagues, supporting each other to help customers.
As a minimum requirement you'll:
have previous experience building relationships with customers. have a basic understanding of the financial services industry. be compassionate, sociable and compliance aware. be computer literate.
It would be nice if you also had:
Retail or banking experience.
What you'll be doing
Working in the branch foyer, you'll have the confidence to talk to people as soon as they walk through the door. You'll then need to ask the right questions, find out what they need help with and point them in the right direction. You'll also serve customers at the counter. Our branches are always busy so you'll have to be organised and able to work quickly while still giving the best service. You'll need to know the ins and outs of all our products and services and how to work our computer systems and processes, but we'll train you in that.
Salary: GBP15,379 - GBP19,686. Date posted: 09/06/2017