Operations Administrator

Burton Commercial
£7.50 per hour
07 Jun 2017
25 Jun 2017
We are currently recruiting on behalf of our prestigious client who is an award-winning specialist Tour Operator. The role available is for an Operations Administrator, this is available on an ongoing temporary basis to cover maternity leave. This will suit someone who has solid office experience who is interested in their products and enjoys the challenges of delivering excellent customer service. Main Responsibilities " Emailing suppliers to confirm tours/Tour Managers/split groups/transfer guides/ local guides and visits " Checking client itineraries, flight sheets and client lists " Checking all correct bookings required are in place " Completing programme sheets for each cruise, including details of bookings and timings " Sending relevant e-mails " Booking additional hotel nights/flights and transport for TMs where necessary " Ensuring any payments for suppliers have been processed with Finance Department " Obtaining tour driver/transfer guide/local guide contact details " Contacting TMs to ensure all tour information received and answering queries, advising of cancellations or alterations to tour " Answering queries arising from tour, including transport enquiries, client illness and unexpected changes to itineraries " Dealing with feedback from TMs, including reading de-briefs, discussing any problems that arose that could be addressed from the office " Providing 24 hour support for TMs and clients, in 1 week blocks for approximately, but not limited to, 4 weeks per year, agreed on a rota basis " Problem-solving in the event of coach breakdown, water level problems, flight delays, lost tickets, etc. " Providing support and information to Tour Managers " Answering queries from Reservations Department and clients regarding cruise and excursion timings and content " Assisting in the setting up of new cruises, including sourcing local guides, researching entrance fees and obtaining information and maps " Scanning, photocopying and other general office duties " Keeping systems up to date with cruise/guide details Competencies required " Accuracy and attention to detail " Well-developed communication skills " Good personal organisational skills " Strong commitment to great customer service, in dealing with clients, Tour Managers and suppliers " Good working knowledge of Excel spreadsheets, ideally with an understanding of macros German and/or French speakers are very welcome to apply as these languages are a benefit in this role when dealing with suppliers. Please apply online or email a copy of your CV to This job was originally posted as www.totaljobs.com/job/74336887