National Account Senior Administration Coordinator

Recruiter
BROOK STREET BUREAU Birmingham
Location
Tamworth
Salary
£19000 - £22000 per annum
Posted
07 Jun 2017
Expires
23 Jun 2017
I am recruiting for a National Account Senior Administration Coordinator based near Tamworth for a leading worldwide catering supplier. This is an exciting opportunity to work for an established company where it is all about providing the highest quality customer service to its client. THE ROLE This is an extremely varied role where you will be working very closely with the field sales teams, the customer head offices and the rest of the business, providing support to all elements of the business. You will be performing the duties that will include, account management and client relationship management, PA tasks, complaint handling, stock rationalisation, report writing to name just a few. Communication is a key part to this role and you will be liaising with all levels of employees internally and externally including call centre staff, account mangers right up to the directors. THE TEAM This is an exciting time to join a small but very friendly team within a large company to work on their flagship contract where you will be exposed to all departments allowing you to make a name for yourself offering the chance of progression if this is something you are looking for. You will be working and supporting the National Account Manager and Account Executive and will be liaising with the helpdesk and call centre customer service agents on a daily basis. You will also be working closely with a number of internal departments who will be supporting you with any escalations and queries. TYPICAL DAILY JOB DUTIES - WHAT ARE YOU RESPONSIBLE FOR? - Supporting Senior National Account Manager (NAM) and Account Executive (AE) with general and technical requests - Mange customers contractual requirements and requests quickly and efficiently - Shared Mailbox management, delegating emails to relevant people/departments - Diary management for NAM, AE and yourself - Deal with Back Orders, ensuring client is updated if any products not available for order and alternatives have been sourced - Deal with customer concerns in a timely and professional manner, prioritising the requests - Proactively liaise with the NAM, AE, internal and external stakeholders including Directors to ensure the client's requirements are met quickly, professionally and correctly - Utilise the CRM and IT systems to provide relevant customer related data - Run and create reports for the NAM, AE and Client - Ensure all customer contact details are up to date for mailing and telemarketing purposes - Liaise with stock control ensuring sufficient stock is available and avoiding overstock - Inputting of clients orders - Ensuring prices of products are loaded and are up to date, managing any pricing queries from the NAM, AE or client - Ensure that bespoke and customer specific stock is managed and appropriate levels of stock are maintain - Invoice management, checking on any declined invoices, investigate and ensure invoice issues are resolved - Analyse the customers contract against placed orders, ensuring all sales opportunities are maximised - Provide information for GAP analysis - Listen in on conference calls and make notes - Build external relationships, promoting the business and helping generate further business PERSON SPECIFICATION - Excellent administration experience, minimum of 3 years - Experience in a similar role, helping support a National Account Manager would be ideal - Honest and trustworthy with the ability to work independently and make decisions on your own with a common sense approach - Excellent work ethic and flexible, if a job needs doing, ensure it gets done - Ability to deal with people at all levels - Exceptional communication skills, both written and verbal, with experience of liaising with internal/external stakeholders AND directors - Ability to establish and maintain good internal and external relationships - Effective numeracy and literacy skills - Strong IT skills, specifically within MS excel, ideally vlookups and pivot tables, but this can be taught. - Analytical with the experience of creating data reports ready for client presentation - Experience of working in a fast paced environment, under pressure, being able to prioritise but still able to produce work of the highest quality - Systematic, methodical and logical work mind - Organised, reliable, self motivated and proactive in nature PLEASE ONLY APPLY IF YOU MATCH THE PERSON SPECIFICATION ABOVE AND ARE ABLE TO DEMONSTRATE THIS VIA YOUR CV AND AN INTERVIEW PACKAGE AND BENEFITS - £19000 - £22000 dependant on experience - 37.5 hours per week, Monday to Friday - 20 days 8 Bank Holidays rising to 25 days 8 bank holidays after 5 years - Pension - Sharesave scheme - Bike to work scheme - Additional client specific discounts/benefits - Free parking DOES THIS SOUND LIKE YOU? ARE YOU INTERESTED IN THIS ROLE? THEN I WOULD LOVE TO HEAR FROM YOU. Please send your cv and call me on 0121 643 6954 If you have not received a response within 48 hours, unfortunately your cv has not been selected on this occasion This job was originally posted as www.totaljobs.com/job/74236268

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