Service Manager

Computacenter Limited
07 Jun 2017
23 Jun 2017
Summary Computacenter is Europe's leading independent provider of IT infrastructure services with revenues in 2015 of £3.1 billion and circa. 14,000 employees. Listed on the London Stock Exchange and a constituent of the FTSE 250 index. We get to know our customers, so we can respond to their needs - join us as a Service Manager and we'll get to know you as a person, not just an employee, so we can understand your interests and ambitions. You will be part of a friendly UK Services team based on site for one of our prestigious customers, responsible for finding practical solutions to IT problems. You will be responsible for ensuring the delivery of supply chain products and services to all areas of the customer, also for working with our virtual teams to pro-actively add value to the customer in the supply chain space. Package Competitive Car or Car Allowance and Attractive Benefits Package Based: Derby Main Responsibilities We're also looking for someone who has experience of managing a team of non-technical and technical staff, as well as a good knowledge of relevant functional systems and experience in developing best practice policies and procedures for functional areas. This role will also assist with managing and coordinating infrastructure projects/PMO's. You will be expected to adopt Computacenter's best practice and service offerings to ensure consistency of service and also act in accordance with CC's Information's Security Policies and report any potential or actual Security events or other security risks to the organisation. Ours is a dynamic environment in which colleagues are supportive and managers inspiring. You will be involved in participating and co-ordinating projects relevant to specialist areas; assessing situations, issues and opportunities and escalating when appropriate; establishing productive relationships with networks at an operational level to build and maintain customer relationships while maintaining confidentiality in all business related matters. Ideal Candidate We'll give you recognition for a job well done and the chance to take responsibility from managing lines of budget/ P&L to maintaining spend in line with budgetary limitations as well as establishing productive relationships and networks at an operational level to build and maintain customer relationships. We're looking for someone who can live up to our reputation for delivering on promises - someone who can solve problems creatively to get the job done. You will have a Service Management background and have experience of managing small to medium size projects with the ability to work closely with senior stakeholders. This job was originally posted as