German speaking Customer Service / Travel Advisor

Rayburn Tours Ltd
From £18,000 to £24,000 per annum + Bonus & Benefits
07 Jun 2017
23 Jun 2017
German speaking Customer Service / Travel Advisor Location: Derby, Derbyshire Salary: £18,000 - £24,000 dependent upon experience plus a bonus scheme based on Company Net Profit Hours: 37.5 hours per week, Monday – Friday The Company Founded in 1965, Rayburn Tours is a successful tour operator specialising in world-wide educational tours for schools, concert tours for amateur music groups, ski tours for youth groups and sport tours for clubs, schools and universities. Our sister company, Venture Abroad, specialises in activity tours for school and uniformed groups. We arrange a comprehensive package for the customer which includes travel, accommodation, full itinerary service, insurance, excursion leaflets, organisation of concert venues and appropriate publicity for all concert tours, maps and ‘in-the-field’ study handbooks (linked to the National Curriculum) across a wide range of subjects for educational tours. Rayburn Tours is a family-run business based in Derby and employs over 90 members of staff. Our Values & Ethos: The Company operates within a culture of good family values, integrity and honesty. We value and strive to maintain fair and ethical dealings with our customers and understand and respect the faith they place in our organisation. Their satisfaction is our financial and motivational reward. The business has a clear purpose to expand its influence on more young people. It will achieve this by continual product development, improved customer communication and marketing. The Position: We have an exciting opportunity for a German-speaking Customer Service Specialist to join our Educational Tours Department as a Tour Co-ordinator. After initial training, the successful candidate will be responsible for organising educational tours to a variety of destinations. The Main Duties Include: • Taking enquiries from clients via telephone, e-mail, internet or in person. • Advising clients of the best solutions to their requirements. • Compiling itineraries. • Booking flights, accommodation and excursions. • Liaising with suppliers. • Carrying out occasional visits/presentations to the Party Leader and/or group; these may include face-to-face meetings and parents’ evenings. • Researching and undertaking destination and accommodation inspection trips (in the UK and overseas) where appropriate. • Assisting in developing tours to new destinations and occasionally accompanying groups on tour. Clients are located throughout the UK and flexibility will be required from the successful candidate as visits may take place during evenings or at weekends. There are fluctuations to the pattern of tours that we sell and operate and, consequently, there will be peak periods throughout the year when additional hours may need to be worked in order to complete the workload. We also operate an out-of-hours emergency telephone which is covered by staff on a rotational basis during the periods that our groups are on tour. All Tour Co-ordinators take part in the Emergency Phone Rota, however, you are not be expected to have responsibility of this until full training has been completed. There will be opportunities to travel to the destinations that we offer through inspection visits and familiarisation trips as well as accompanying groups as a courier or observer. The Company operates a Flexible Working Programme for all full-time staff which enables a choice of one of 4 bands to work per week between 08:00 – 18:00hrs. The start date is immediate and is therefore dependent upon the successful candidate’s notice period. Knowledge & Experience: Essential Skills & Experience • Excellent organisational skills, time management and attention to detail • Excellent interpersonal skills • Financial and commercial awareness • Fluency in German Beneficial Skills & Experience: • Knowledge of the travel industry • An interest in travel • A driving licence • Fluency in Spanish, French or Italian Benefits: • A bonus scheme based on Company Net Profit • 24 days holiday per year (increasing with length of service to a maximum of 27 days) in addition to all public holidays • Contributory pension scheme • Cycle to Work, Childcare Voucher and Healthcare Cashback schemes • Flexible Working Programme How to Apply: Please email a copy of your CV along with a covering letter stating: • Your current role and salary • Where you saw this vacancy advertised • Why you are a suitable candidate for this position Please address applications to Katie Boyden Closing date: 23rd June 2017 Keywords: German-speaking Customer Service/Travel Advisor, Bilingual Customer Services, German-speaking Customer Services, Travel Consultant, Bilingual Travel Consultant, Bilingual Travel Advisor, German Speaking Travel Advisor, Customer Service Co-ordinator, Tour Co-ordinator, languages, Educational Tours, Education Trips This job was originally posted as