Level 2 Technical Support Analyst

Jumar Solutions Ltd
06 Jun 2017
25 Jun 2017
We currently have a permanent opportunity for a Level 2 Support Data Analyst to be based in Tamworth. The role will see the ideal candidate providing high quality technical support to the clients valued customers and to provide guidance on their range of products and services and will be providing database support for a web based application which is housed in SQL. The ideal candidate will have a good understanding of SQL having used it in a commercial environment previously. Responsibilities: - Writing and running SQL scripts to fix data issues that users have identified as having errors. - Logging user requests - Offering SQL guidance and advise to Level 1 Technicians - Provide customers with product usage and guidance - Collate product enhancement suggestions. Essentials: - A proven track record in a Technical Consultancy/Support role, preferably a software house environment. - SQL Scripting capabilities. - Ability to manage time, prioritise work, work under pressure and complete multiple tasks effectively. - Commercially astute, numerate, with strong analytical ability. - Be competent with project planning using Microsoft Project. - Excellent verbal and written communication skills at all business levels. - Strong working knowledge of Microsoft SQL Server 2000-2012 - Strong IT skills including experience of Microsoft Windows. The Company: Jumar Solutions are delighted to be working in collaboration with an award winning Certified Microsoft Development Partner based in Tamworth. Due to exponential growth, our client who specialise in fleet, leasing and rental management software are looking to appoint a Level 2 Technical Support Analyst to join the team. Our Client uses the latest technology to provide customers with greater integration, control and automation. It brings innovative fleet management software and driver licence checking software to fleet operators, contract hire and leasing companies. Our client are the first to combine fleet software and risk management services to help customers meet their driver health and safety responsibilities under occupational road safety regulations.