multilingual 1st line support- French, German, Swedish, Finish

Recruiter
ASC Connections Ltd
Location
Derby
Salary
£17k pa + benefits
Posted
06 Jun 2017
Expires
23 Jun 2017
Position: 1st Line Multilingual Service Desk support - French/German/Swedish/Finnish Salary: £17,000 PA Start Date: ASAP Location: Derby A well-established IT support service provider is looking to recruit a team of Multilingual Service Desk Support Technicians to support their international clients. This is a fantastic opportunity for a junior infrastructure support technician to join a market leading organisation. Your duties will include but will not be limited to; - Providing level 1 technical support & service desk support via phone and remote log in. - Logging all calls into the ticket management system to ensure the correct ticket management process is used. - Escalate issues when necessary. - Working with international users to resolve technical issues. - Supporting technologies such as MS Office 2007, Windows 7 and Windows Server 2008. - Hardware diagnostics using HP and Dell management suites. - Printer installations and troubleshooting. The ideal candidate will have the following experience; - Basic Network troubleshooting (DNS, DHCP, general internet and network connectivity) - Will be fluent to a professional standard in one of the following languages: German/French/Swedish/Finnish - Excellent customer service skills and have worked in a call centre/ support environment previously. If you wish to discuss this role in more detail please contact Iliya Mishtenko on ASC Connections is a leading recruitment business specialising within areas of both technical and business services. We operate as an employment business or an employment agency for all temporary and permanent roles respectively. For an extensive range of job opportunities please visit our website at