Service Support Administrator
SERVICE SUPPORT ADMINISTRATOR STOKE ON TRENT FULL TIME HOURS INTERIM UNTIL OCTOBER 2017 £18K This busy role will involve the following duties: - Assisting with incoming calls including service enquiries from customers, either by phone, email or company employees - Ensuring customers are kept informed and updated with planned engineer visits, progress and completion - Auditing of engineer reports and requesting order numbers - Invoicing accurately for the work undertaken at the customers agreed prices or quotation - Resolving invoice queries - Providing quotations for new contracts and repairs - Updating contract log and accurately recording engineer data - Allocating engineers to contract service maintenance ensuring frequency, number of assets and correct maintenance schedule is adhered to at all times - Setting up rental contracts on SAP system - Collating all engineer holiday forms, private mileage and overtime forms and ensuring accuracy before passing for approval. Applicants will have the following experience: - Previous office based customer service experience and strong administrative skills - Experience of dealing with field based engineers or remote workforce (preferable not essential) - Good planning and organisational skills - Strong level of IT literacy to include spreadsheets and databases - Knowledge of SAP systems (preferable not essential) - Good geographical knowledge This is an excellent opportunity to join one of North Staffordshire's most successful and forward thinking businesses Due to our client's location, it is advisable for interested applicants to have access to their own transport. Due to the expected high number of applicants for the Service Support Administrator role, we regret that it may not be possible to respond to all unsuccessful applications. For more information on the Service Support Administrator role, please contact Rob Hulse at Intro Personnel on or apply with your current CV. For a full list of Intro Personnel's current vacancies, please visit our website at and follow us on Facebook and Linked In.