SQL Support Analyst
THE COMPANY Jumar Solutions are delighted to be working in collaboration with an award winning Certified Microsoft Development Partner based in Tamworth. Due to exponential growth, our client who specialise in fleet, leasing and rental management software are looking to appoint a Support Data Analyst. Our Client uses the latest technology to provide customers with greater integration, control and automation. It brings innovative fleet management software and driver licence checking software to fleet operators, contract hire and leasing companies. Our client are the first to combine fleet software and risk management services to help customers meet their driver health and safety responsibilities under occupational road safety regulations. The Role The Technical Support / Data Analyst is a dual skilled role that takes care of incoming requests and identifies the appropriate priority and the action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively, test product service pack releases and assure software quality. All customer requests are logged, controlled and monitored to meet our level of strict service standards. As a 2nd Level position a good understanding of technology, and support management fundamentals are important with fleet experience ideal. However, communication, influencing and change management skills are essential in ensuring a team ethic is strong throughout the customer experience. Specifications - Be the senior point of escalation - handle complex and difficult issues to achieve prompt resolution. - Responsible for the co-ordination of all assigned calls and tickets throughout the support. - Running SQL scripts. - Have strong SQL skills, being able to write complex queries in an appropriate way. - Have strong SQL Infrastructure/Administration skills. - Contribute to the attainment of internal and external KPI and SLA compliance - Communicate regularly with team members through team meetings and individual review sessions.