Payroll Process Manager Rubery, West Midlands Full TimeAccountancy Elite are currently sourcing suitable candidates to join a single, global HR services provider based just 30 minutes from Birmingham. The company are dedicated to their clients and strives for excellence and innovation. The company offers a modern working environment, attractive salary and flexible benefits package, plus structured training and support. This role would suit someone who has previous management experience in payroll processes, policies and regulations.The role:Managing the Team and Individual * Contributes to achievement of Delivery Centres Objectives in line with Outsourcing Strategic Business objectives* Reviews Direct Reports performances and hence the teams to ensure effective and efficient delivery of service * Lead and motivate team to ensure KPIs are exceeded * Conducts regular coaching and individual development activities and ensures succession planning is in place * Ensure attrition of trained effective employees is kept to a minimum. * Use effective performance management tools to address any individual under performance issues. * Manage the training plans for the department to ensure we are developing staff to meet both future career aspirations and organic growth in teams Managing the Business Managing the Business* Reviews the Team performance against Business Objectives. * Reviews the Team activities against SLAs/KPIs * Reviews current performance on a regular basis and gains feedback to ensure client satisfaction * Drive continuous improvement * Effectively manages Budget/P&L within agreed framework and annual forecast. * Escalate any business critical and major service delivery issues so Senior Management Team are aware of potential breaches of contract * Regularly review service delivery to ensure the most cost effective route i.e. offshore to NHRi wherever possible. * Ensure Security of data is paramount and legislatively compliant * Compliance to statutory and internal audit requirements. * Mandatory attendance at peer group meetings Managing Client Service Managing Client Service* Manage the service review process and attend meetings where relevant * Ensure service improvement plans are in place where issues have been identified and that plans are managed through to resolution * Manage retention of clients. * Ensure all staff are commercially aware and clients contracts are effectively financially managed * Drive improvements to client and internal processes to increase satisfaction levels * High level management of new client implementations to your SSC centre The Candidate* Experience of managing complex and high volume teams * Previous knowledge of team objective setting * Experience of Performance Management * Business and financial awareness * Effective people management * Customer Care Experience * Presentation skills * Risk Management * Quality and Audit experience Desirable * HR/Payroll and SSC Experience * A working knowledge of Prince 2 Project Management methodology * CIPD / IPP qualifications * Previous experience in an outsourced or commercial service delivery environment Salary: GBP38k GBP44k (depending on experience) Advertised through Zoek 42909.