Senior Payroll Administrator Rubery, West Midlands Full TimeAccountancy Elite are currently sourcing suitable candidates to join a single, global HR services provider based just 30 minutes from Birmingham. The company are dedicated to their clients and strives for excellence and innovation. The company offers a modern working environment, attractive salary and flexible benefits package, plus structured training and support. This role would suit someone who has previous experience in payroll processes, policies and regulations.Essential requirements: The successful Senior Payroll Administrator will have:In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits AdministrationKnowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)HR expertise (Personnel Administration, payroll etc.)Good analytical skills to be able to break down a problem, situation or process into its component parts, to separate the main issues from sideissues, to understand the nature of parts and their relationship to one another.Gathering information and problem solving skills look at existing issues and interact with others to find adequate solutionsGood communication skills and be customer oriented to be able to identify and understand the customers needs.The duties of the Senior Payroll Administrator are:Be the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery modelWork as the first escalation level for Tier 1 agent in a Comprehensive Services delivery ModelRespond to information or enquiry requests requiring a significant level of expertiseRespond to complex HR and labour legislation questionsAnalyse and solve clients questions, problems/requests efficiently and effectivelyPersonnel Administration Data Processing & ControlsTime Data Processing and Controls / Time Data ValidationPrePayroll Processes / OnCycle Payroll Processes / PostPayroll ProcessesUnderpayment management / Overpayment managementEnd of year activitiesProvide support on Applications and System Changes for Base system maintenance (Corrective, Adaptive and Preventive) and Enhancements (Direct Service Changes and Change Requests)Participate in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.Salary: GBP20k GBP22.5k (depending on experience) Advertised through Zoek 42909.