Support Technician

Compusoft Group
03 Jun 2017
21 Jun 2017
EQ Software was established in 2000 and was the first dedicated business management software solution of its kind to be designed for the Kitchen, Bedroom and Bathroom industry. Since its inception, it has grown to become the leading business management software provider in the industry with more than 6000 users. Since 2013, EQ Software has become part of the Compusoft Group, European leader in CAD systems and service for the KBB sector. Today, Compusoft has 21 subsidiaries and is active in 15 countries with 350 employees worldwide. [URL removed] [URL removed] Support Technician The role involves supporting our customers with their use of catalogues containing product information and pricing within our market leading desktop application. The key function of the catalogue team is to produce electronic catalogues for use in the software. Working as a team member, you will be responsible for maintaining proactive working relationships with kitchen and bathroom manufacturers, distributors and software users as well as dealing with their reactive support requests. Troubleshooting and administration of error fixes are also a key elements of this busy role. The role is essentially customer service focused and so telephone experience, an excellent telephone manner as well as strong administrative ability are essential. Experience of using email to communicate effectively as required. You will need to be IT literate, familiar with recent Windows operating systems with a good working knowledge of MS Excel, including the use of formulae. You will need to be literate, numerate and have good keyboard skills as well as be able to learn new software systems quickly. Key Responsibilities Maintaining departmental key service levels and targets Handling telephone and email enquiries from customers, troubleshooting, following up with third parties and making corrections where required. Testing and checking catalogues prior to publishing. Chasing and following up key suppliers for new and updated catalogue information. Investigating and resolving pricing and product information queries. Scheduling of work for the team to work on. Team working Skill, Experience & Profile Essential Excellent verbal and written communication skills Experience of working in a customer service and administrative environment Highly enthusiastic and motivated Disciplined, self-starter with proven ability to organise own schedule and priorities Responsible, punctual, good attention to detail Practical experience using MS Excel to a medium level Strong team working skills Ability to adapt to change readily Desirable Experience within the Kitchen, Bedroom and Bathroom sector Experience in a business to business environment We are currently based just outside of Tamworth (B79 0HA) and will be relocating to purpose built premises in January 2018 situated in Ashby (Ivanhoe Business Park). The successful applicant must be able to work from Tamworth until December 2017 and then Ashby thereafter. Own transport is required due to not being on a public transport route. Please apply online.