Customer Quality Representative

Lawson Keys Ltd
24 May 2017
23 Jun 2017
Further to a successful campaign of business growth, we are working closely with one of our manufacturing partner to appoint a Customer Quality Representative with fluent German language skills. Job Overview: This is an exciting new Customer Quality role where you will provide technical expertise in post-sale quality support issues. You will gain a solid understanding of the customer's technical requirements and ability to resolve customer issues and communicate appropriate solutions. In this Customer Quality role you will lead the technical investigation and resolution of any post-sales technical issues in a manner that helps retain our valuable customers. Primary Duties and Responsibilities: - When post-sales quality issues arise, work cross-departmentally to research the symptoms, determine their root causes and recommend a course of action - Support manufacturing upon request by analyzing pre-shipment quality or process issues and recommending technical solutions - Promptly and accurately address technical questions including resin, moldability and part design issues from contacts using the appropriate communication tool - Support customer-centric philosophy in all written and verbal communications both internally and externally - Document relevant notes in the intranet and critical information in CRM - Resolve issues diplomatically in a logical, non-emotional manner - Contribute to continuous improvement activities as required - Other duties as assigned Qualifications: - Strong background with Quality Control inspection techniques and documentation methods - Strong verbal and written communication skills - Strong interpersonal skills, with an ability to build rapport and customer trust - Easily grasp the manufacturing and business processes - Experience with 3D CAD modeling software, SolidWorks or equivalent is highly desired - Solid understanding of the plastic injection molding process including an understanding of thermal and mechanical properties of thermoplastic resins - Solid understanding of mechanical design and the principles of designing for injection molding - Understands general concepts of CNC machining - Proficient with measuring instruments including calipers, surface plates and height gauges - Experienced with CRM and MS Office products - Successful experience working directly with end customers as part of a revenue generating team - Relevant degree preferred - Fluent German technical language skills both verbal and written The Candidate The role will appeal to an individual capable of working in a fast paced environment. You will have the initiative to approach challenges with enthusiasm and the ability to react to rapid changes in prioritisation whilst maintaining a clear focus on the company objectives. An analytical mind-set, efficient problem solving skills and attention to detail are a must. Benefits - Company bonus scheme - Company pension scheme - Childcare vouchers - Daily flexible working plan - Excellent working environment If this advertised position does not interest you, please consider our other opportunities by sending your updated CV outlining your achievements and your personal requisites, ie salary, location, job roles. Keywords: "Quality Control", "Quality Representative", "Customer Quality", "Quality Inspector", "Quality Engineer", "Fluent German", "German National", "Native German", "German Speaker", "German Language" FOOTER Due to the sheer volume of applications we receive, we will only contact successful applications. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful. Candidates must be eligible to work and live in the UK

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