Customer Service

Recruiter
Hiredonline
Location
Stourbridge, West Midlands
Salary
£15000
Posted
24 May 2017
Expires
21 Jun 2017
Ref
12422A
Sector
Accounting
Contract Type
Permanent
Hours
Full Time

Customer Service Assistant required for our Global Manufacturing Client based in Stoubridge area. Reporting to the Customer Services Manager, an experienced sales' person is required to join a small team and provide technical and product support to a range of customers.  

Duties include:

  • Proactively develop and manage customer relationships through telephone account management
  • Account management
  • System and Customer Data Management 
  • Order Administration 
  • Monitor order patterns of key accounts and proactively solicit orders.
  • Query & Complaint Handling
  • Act as the first contact point within our company and become the focal point for the screening of prospective calls.
  • Ensure all queries and complaints are logged and solved accurately and promptly.
  • Coordinate return of goods  
  • Provide support in the management of customer relationships. 

Applicants must:

  • Be customer-focused and engaged to answer and resolve all customer queries, as required
  • Be an effective team player
  • Deal with enquiries and queries professionally and efficiently in a courteous manner
  • Possess clear and accurate communication skills
  • Have excellent organisational skills and be able to prioritise own workload effectively
  • Undertake all other associated tasks and duties

Salary guide: £15k.

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