Conference and Banqueting Operations Supervisor
Source Code Personnel are proud to be working alongside Hilton - assisting them in their search for a motivated and passionate Conference and Banqueting Operations Supervisor for their award-winning St George's Park hotel. Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all THE ROLE A Conference and Banquet Operations Supervisor is responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience while assisting with meeting department targets. The role will be based at the St George's Park Hilton hotel which has 21 meeting rooms seating 350 for dinner and up to 500 for theatre. Role open to all UK residents with the offer of 1 month hotel live-in provided for those relocating for the position. WHAT WILL I BE DOING? As a Conference and Banquet Operations Supervisor, you are responsible for supervising Conference and Banqueting operations to deliver an excellent Guest and Member experience. A Conference and Banquet Operations Supervisor will also be required to delegate tasks in line with function sheets and assist with meeting departmental targets. Specifically, you will be responsible for performing the following tasks to the highest standards: - Supervise Conference and Banqueting operations - Communicate and delegate in line with daily function sheets - Able to work in all areas of Conference and Banqueting including Bar, Restaurant, and Room Service - Welcome guests in a polite and friendly manner - Follow cash handling procedures - Manage guest queries in a timely and efficient manner - Ensure cleanliness of work areas - Plan, organise and control the daily operations - Ensure compliance of brand standards - Represent needs of the team - Assist Food and Beverage with achieving financial targets - Assist Conference and Banquet Manager with training and developing the team - Assist with annual and mid-year appraisals with team members under your responsibility - Comply with hotel security, fire regulations and all health and safety legislation - Comply with local licensing laws - Be environmentally aware - Assist other departments wherever necessary and maintain good working relationships WHAT ARE WE LOOKING FOR? A Conference and Banquet Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Previous Conference and Banquet experience - Committed to delivering high levels of customer service - Positive attitude - Good communication skills - Flexibility to respond to a range of different work situations - Ability to work on your own or in teams It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: - Experience in the hotel industry - Experience in supervising and/or delegation - Willingness to develop team members and self SPECIAL CONSIDERATIONS PLEASE NOTE: The interview process will be filmed for series 2 of the Channel 4 Documentary programme, The Job Interview, which is produced by Label1 for Channel 4. Please only apply if you are happy for your interview to be filmed and to potentially appear in this television programme and you are available for filming in June/July 2017. The employer is engaging with Label1 in the making of a TV production for which all face to face interviews conducted with the employer for this vacancy will be filmed. Episodes of series 1 available online via the Channel 4 service All 4. Source Code Personnel are an equal opportunities Recruiter and we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. Apply now for a full job specification and further details regarding this Conference and Banqueting Operations Supervisor role.