Technical and Service Advisor

Biasi UK Ltd
West Midlands
10 May 2017
17 May 2017
Contract Type

Technical and Service Advisor

This role will be within our Technical team. The Technical advisor will be responsible for answering incoming technical enquiries for Biasi heating products from our customers, aiming to fix or diagnose any issues with our products or service as professionally and efficiently as possible. Our customers are merchants, installers and end users. This role reports into the Finance Director.

Key responsibilities

  • Answer inbound communication via phone or written
  • Provide trouble shooting and technical assistance to a high level
  • Resolve complaints or escalated queries
  • Scheduling engineer visits in conjunction with the service department
  • Inputting engineer invoice details
  • Inputting guarantee data


  • Preferable - Hold all Domestic Gas Qualifications
  • Product related Customer Service experience
  • Good communication skills
  • Polite, tactful and friendly character
  • Ability to handle complaints and queries in a patient and calm manner
  • Able to be flexible
  • Team player, but also able to work and make decisions alone
  • Ability to prioritise workload and multi task
  • Eager to learn technical aspects of our products and self development driven
  • Good punctual and attendance record
  • Good presentation

Salary and Benefits

  • GBP18,500pa, with O/T available which could take earnings to approx. GBP20,000
  • 20 days paid annual leave
  • Intense Product Training provided.
  • Statutory Holidays increasing with service
  • Contributory pension

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