Service Engineer - Vibratory Finishing

Recruiter
Hiredonline
Location
Birmingham, West Midlands
Salary
Circa £25,000
Posted
05 May 2017
Expires
02 Jun 2017
Ref
12190
Contract Type
Permanent
Hours
Full Time

Service Engineer - Vibratory Finishing

1.  Key Functions

  1. To visit customer sites to perform service and repair work as instructed by duly authorised persons, and to ensure the work is completed to the customers satisfaction.

    A satisfactory standard of performance will be achieved following completion of at least 98% of all assigned jobs in accordance with the full requirements of the order, evidenced by completed time sheets and payment of relevant charges without recourse from the customer.

  2. To provide detailed and accurate reports on the condition of a customers equipment, following onsite machine examination.

    A satisfactory standard of performance will be achieved when the job holder continually electronically submits completed reports accurately detailing the condition of the inspected equipment on day of completion together (where applicable) with a list of recommended parts and actions which would enable the equipment to operate at optimum level.

  3. To be responsible for the maintenance, mechanical and electrical of the all the demonstration equipment at our Birmingham Gravelly Park facility.
  4. Install and decommission demonstration equipment at our Birmingham facility
  5. To visit customer site to investigate machine problems in an emergency breakdown situation - either mechanically or electrical.

    A satisfactory standard of performance will be achieved when the job holder informs the internal support team within 2 hours or less following the investigation to enable measures to be taken to provide corrective action.

  6. Identify situations while on site where recommendations regarding productivity/efficiency improvements to customer equipment can be made.

    A satisfactory standard of performance will be achieved when over a 12 month run rate an average of four recommendations per month are originated and formally reported by the job holder

  7. Proactively support the sales staff to maximise sales opportunities.

    A satisfactory standard of performance will be achieved when the job holder can demonstrate to the reasonable satisfaction of management a continual trend of new business opportunities being recognised and actioned in accordance with any related schemes or policies in place.

  8. To work and support the company in the performance of its business objectives.

    A satisfactory standard of performance will be achieved when the job holder continually demonstrates to the reasonable satisfaction of management his ongoing willingness to support the business and its objectives in a proactive and professional manner.

    2. Key Skill Requirements

    2.1      Comprehensive knowledge of all types of equipment relative to the job holder's scope of responsibility.

    2.2      Capability to examine any equipment within the job holder's scope of responsibility and provide an accurate written assessment of the equipment, plus detail of parts and further actions required.

    2.3      Flexibility to work either as an individual or as part of a team.

    2.4      Ability and willingness to work in a demanding environment, which may involve working unsociable hours during the week and/or at week-ends.

    2.5      Willingness to work away from home and overseas as required by the company.

    2.6      Ability to communicate with both the internal service support staff and the customer to ensure the mutual needs of both business units are met.

    2.7      The ability to efficiently plan and manage working hours in order to produce working schedules that effectively combine existing contracts with incremental work of new contracts and emergency calls as applicable.

    3. Key Qualification Requirements

    3.1      Multi skilled in electrical faultfinding / NVQ level 3 or 17th edition preferred

    3.2      Mechanical apprenticeship / background

    3.3      Full UK driving licence