1st Line Support - Birmingham

Recruiter
BCT Resourcing
Location
Birmingham, West Midlands
Salary
£20,000 - £30,000 per annum
Posted
02 May 2017
Expires
30 May 2017
Ref
1410386
Contract Type
Permanent
Hours
Full Time
Position: 1st Line Support
Location: Birmingham
Salary: £20000 - £30000 per annum

Our client is looking to recruit a 1st Line Support to be based in Birmingham.

The Role & Responsibilities:

Assessing the complexity of an issue and dealing with it yourself, or escalating to a senior
Ensure all calls are logged into the help desk system and progress notes are added to all calls
Proactively managing problem calls through to completion in a timely basis
Proactively working to improve internal processes
Identification of potential opportunities to replace or implement new solutions

Key Skills and Experience

Very good English communication skills.
Great customer service skills.
Strong knowledge of Microsoft operating systems with emphasis on Windows 7, 8, 10.
Strong knowledge of the Microsoft Office suite.
Self-motivated, well organised.
Good IP networking skills.

To apply, please use our standard online application form by clicking the Apply button below.