Community Manager - Mobile F2P Games

Derby, Derbyshire
02 May 2017
30 May 2017
CM 2017
Contract Type
Full Time

Community Manager - Mobile F2P Games

The Role

  • Regular communication with the game's local community contacts, such as fansites, influencers, admins, clan leaders, etc.
  • Posting game-related news onto our official channels (Website, Forum, Facebook, Twitter, YouTube, In-Game chat systems etc.)
  • Provide front-line customer support for our games, resolving any issues players may have, gathering feedback and responding to suggestions.
  • Event organization (both in game and outside of the game)
  • Monitoring and tracking of websites, forums and other communication platforms related to the game
  • Moderation and creation of best practices for solving game/community issues raised by players
  • Generate compelling editorial content for community and social media
  • Work with internal resources to ensure steady flow of engaging, useful and accurate content for online community and web sites
  • Gather and report on metrics and insights from online activity
  • Work closely with Quality Assurance and Development Teams on resolving issues reported by customers
  • Stay current on and actively explore emerging online communication tools and facilitate adoption where appropriate
  • Analyses of player activity and feedback, in order to assess and improve the quality of the game's service
  • Community activity reports and internal presentations
  • Work with the game development teams to develop knowledge of player behaviour
  • Recommendations for region-specific activities/events and content development in collaboration with the game's Product Manager.

Your profile:

  • Professional experience in community management. Experience in the gaming industry or a similar industry would be a plus.
  • High level of experience with all aspects of popular social media services (Facebook, Twitter, YouTube, etc.) as well as a keen eye for emerging social media channels and trends.
  • Passionate about mobile/F2P games and the internet.
  • Outstanding communication skills
  • An open, friendly personality with a flair for good service and user-friendliness
  • Outstanding team skills, independence and reliability
  • An understanding of statistics and how to use them to optimize our online communities
  • Very good written and spoken English - other languages are an advantage
  • Experience with management and moderation of forum software - Good documentation skills.

Preferred, but not essential:

  • Working knowledge of Zendesk or similar customer support platform
  • Adobe Photoshop Experience
  • HTML/CSS Experience
  • Knowledge of CMS Systems
  • Blogging Background

Video Editing/Streaming Experience

For more Information about our company, visit