Community Manager - Mobile F2P Games

Expiring today

Recruiter
EightPixelsSquare
Location
Derby, Derbyshire
Salary
DOE
Posted
02 May 2017
Expires
30 May 2017
Ref
CM 2017
Contract Type
Permanent
Hours
Full Time

Community Manager - Mobile F2P Games

The Role

  • Regular communication with the game's local community contacts, such as fansites, influencers, admins, clan leaders, etc.
  • Posting game-related news onto our official channels (Website, Forum, Facebook, Twitter, YouTube, In-Game chat systems etc.)
  • Provide front-line customer support for our games, resolving any issues players may have, gathering feedback and responding to suggestions.
  • Event organization (both in game and outside of the game)
  • Monitoring and tracking of websites, forums and other communication platforms related to the game
  • Moderation and creation of best practices for solving game/community issues raised by players
  • Generate compelling editorial content for community and social media
  • Work with internal resources to ensure steady flow of engaging, useful and accurate content for online community and web sites
  • Gather and report on metrics and insights from online activity
  • Work closely with Quality Assurance and Development Teams on resolving issues reported by customers
  • Stay current on and actively explore emerging online communication tools and facilitate adoption where appropriate
  • Analyses of player activity and feedback, in order to assess and improve the quality of the game's service
  • Community activity reports and internal presentations
  • Work with the game development teams to develop knowledge of player behaviour
  • Recommendations for region-specific activities/events and content development in collaboration with the game's Product Manager.

Your profile:

  • Professional experience in community management. Experience in the gaming industry or a similar industry would be a plus.
  • High level of experience with all aspects of popular social media services (Facebook, Twitter, YouTube, etc.) as well as a keen eye for emerging social media channels and trends.
  • Passionate about mobile/F2P games and the internet.
  • Outstanding communication skills
  • An open, friendly personality with a flair for good service and user-friendliness
  • Outstanding team skills, independence and reliability
  • An understanding of statistics and how to use them to optimize our online communities
  • Very good written and spoken English - other languages are an advantage
  • Experience with management and moderation of forum software - Good documentation skills.

Preferred, but not essential:

  • Working knowledge of Zendesk or similar customer support platform
  • Adobe Photoshop Experience
  • HTML/CSS Experience
  • Knowledge of CMS Systems
  • Blogging Background

Video Editing/Streaming Experience

For more Information about our company, visit www.eightpixelssquare.com

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