Project Co-ordinator - Telecoms
Job Title: Operations Administrator
Salary: £18,000 - £22,000
Essential Experience: B2B Project Co-ordination / Administration(ideally Telecoms)
Our client is a leading Technology company they are now seeking an Operations Administrator to join the team. This is a mixed and varied role.
Purpose: To administrate the day to day duties within the department
Role Overview: An Operations Administrator's role is an essential and key function within the business, liaising with clients and internal sales team to ensure an organised flow through from point of sale and account management
Role Profile: An Operations Administrator will be expected to be able to work as part of a team. The role consists primarily of account management organising installations, faults, moves & changes and keeping in regular contact with the accounts allocated. All members must be able to accurately record and forward diarise future call backs. This role requires enthusiasm, a positive approach, with the ability to multi task as there will be a number of projects on the go at the same time.
*To process new telephone system orders.
*Liaising with BT Wholesale on their portal ordering digital and analogue lines, reporting faults
*Answering inbound calls
*Resolving customer queries
*Scheduling engineers for installations or faults
*Maintaining & updating Goldmine calendar.
*To be articulate, polite and professional.
*Work as part of a team and to work alone, unsupervised.
*To think 'out of the box' and on one's feet, using initiative.
*To be able to work under pressure.
*To be able to multi task
*Any other duties as required.
*Must have Word, Excel and Microsoft knowledge
*Past telephony engineering experience is a great benefit
*Excellent organisational skills