Nights Guest Service Assistant
Nights Guest Service Assistant, Atlas Hotels
Here at Atlas Hotels we have an opportunity for a Nights Guest Service Assistant (Nights GSA) to join the team based in Lichfield. This is a part time role working 24 hours per week over 3 nights out of 7 on a flexible basis. Shifts are 11pm-7am. The successful candidate will receive a competitive salary with an opportunity to earn overtime. Must be flexible with working pattern.
Atlas Hotels is a friendly company which is focused on delivering a fantastic experience for guests at each of the 47 hotels we own and operate in the United Kingdom. We have a reputation for excellence in our field and are the UK's biggest franchisee of the Holiday Inn Express brand with properties in Scotland, England and Wales.
Our Nights Guest Service Assistant role:
As a Nights GSA you may be the first person a guest encounters at our hotel so you'll need to be friendly, professional and confident. You'll be the person a guest turns to if they have any concerns or complaints and you'll be empowered to make things right. GSAs are the beating heart of our hotel; they get involved in everything from serving at the bar, preparing breakfast and taking reservations, to ensuring our housekeeping and maintenance teams are aware of any issues. You'll need to be great at juggling tasks and turning your hand to many different things.
To become our Nights Guest Service Assistant, you will have the below skills and experience:
- Confident in meeting and engaging with new people
- Have a passion for great customer service
- Articulate and communicative
- Good interpersonal skills
- Organised and systematic
- Concerned with quality of product and service
- Computer literate
- Team worker
Practices and processes can be taught, but pzazz is what comes naturally to our GSA’s and is what makes them special!
If you feel you have the skills and experience to become our Nights Guest Service Assistant, please click ‘apply’ today.